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Ingram Content Group

Client Relations Manager

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Ingram Content Group (ICG) is hiring for a Client Relations Manager to contribute to our Publishers Group West (PGW) team inBerkeley, CA. In this role, you will manage the ongoing business relationship between PGW and an assigned list of clients, acting as the key liaison to Sales and other Ingram departments. You’ll partner with assigned clients to develop and grow their businesses utilizing book industry knowledge and internal tools. As the Client Relations Manager, you will maintain client satisfaction exemplified by being client focused and responding with a sense of urgency. You’ll also communicate timelines and action plans to clients and manage the process to include interaction with other departments and businesses as necessary. It will be your responsibility to recommend improvements as necessary and facilitate all other aspects of the client distribution relationship. The ideal candidate will have superb people management skills and be comfortable client facing.

Do you have experience working with publishers? Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Key Responsibilities:

  • Serves as liaison between clients, Sales, Operations and the Ingram organization.
  • Consults on publicity and marketing plans, including cover design, pricing, and packaging as necessary.
  • Works with the sales department to facilitate sales opportunities across all market channels.
  • Oversees publishers’ new title projections, backlist sales, inventory analysis and promotional recommendations.
  • Advocates for clients at sales conferences - coordinates all aspects of client presentation including introductions, coaching and facilitation of sales dialog and interaction.
  • Informs and educates clients on industry trends, including Ingram programs to further publishers’ sales opportunities.


  • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
    • Starting 15 vacation days, 3 personal days, and 12 sick days.
    • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
    • Wellness program with access to local fitness centers and YMCA’s for one low price
  • Avid reader?
    • Discounted offers to self-publish with IngramSpark®!
  • Encouraged continued education with our tuition reimbursement program
  • Financial and in-kind opportunities to engage with non-profits in your community
    • Company match program for United Way donations
    • Volunteer opportunities and in-kind drives for non-profits throughout the year
  • Casual Dress Code

The world is reading and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EEO/AA Employer/Vet/Disabled
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EEO Poster in English
EEO Poster in Spanish


Required Qualifications:

  • Bachelor’s degree or year-for-year directly related experience in account management
  • 4 years book industry (distribution, buying, selling) or client management experience
  • 1 year experience with MS Excel and Word

Preferred Skills:

  • 1 year of supervisory, project coordination, or similar experience
Job Information
  • Location:
    Berkeley, California, United States
  • Job ID:
  • Posted:
    May 23, 2019
  • Position Title:
    Client Relations Manager
  • Company Name:
    Ingram Content Group
  • Job Function:
  • Entry Level:
  • Job Type:
  • Job Duration:
  • Min Education:
  • Min Experience:
    3-5 Years
  • Required Travel:
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